FAQ's
Have a Question?
This page has answers to the questions we are frequently asked. If you have other questions, please get in contact with us via email: milo@letsleap.co.uk
Useful Information
How do I book?
Can I book into an after-school club even if some sessions/courses have already started?
Absolutely, simply book through the booking site as normal and at the payment stage you’ll only have to pay for the remaining sessions. If a booking is made on the same day that the course is taking place, please ensure that the school is aware.
What is your Let's Leap Guarantee?
We’re so confident that children coming to Camp for the first time will have an amazing time that we offer our free Let's Leap Guarantee. We want children to leave Camp happy and inspired, but if after their first day, your child is unhappy with an aspect of how we have delivered camp, let us know, and we’ll do everything in our power to make sure the second day is great. If it’s not, we’ll give you a full refund for any remaining days booked.
What if I need to change my booking dates?
We know plans change, so you can change booking dates for FREE up to 8 hours before your Activity Camp booking. Changes made less than the minimum notice period will incur a £10 administration fee.
About Our Camp
Can my child sign themselves in/out of camp?
Yes, children aged 11 years old and above can sign themselves in and out of camp. Parents must email us to grant permission for their child to sign themselves in/out of camp at milo@letsleap.co.uk. The email must include the child’s name, parent’s name, contact details, the time the child is expected to arrive at camp in the morning, the time the child should be signed out and released from camp, which camp location the child is attending and the dates the child is attending the camp. Parents must contact Let's Leap on 020 3797 6386 if the child has not returned home by the time expected.
What age does my child have to be?
Let's Leap Activity Camps are for children aged 3 to 12 years. The Let's Leap Activity Camps programme is tailored to each age group, and children are also grouped by age to ensure they get the appropriate level of instruction and care and make new friends of a similar age. Please check the specific camp location for age limit details, as these may vary depending on the location.
What if my child has an allergy?
Can parents and guardians please inform Let's Leap of any allergies that their child(ren) has before they attend one of our Activity Camps so that the team can take all necessary precautions? Let's Leap also runs a NO NUTS policy at our Activity Camps.
Who are your staff?
Our staff are chosen for their experience, qualifications, attitude and passion for working with children. Our managers are either experienced coaches, managers or teachers and are selected for their leadership skills. Our Camp teams are comprised of Qualified Teachers, Lifeguards, Sports Coaches, Subject specialists and Early Years specialists to ensure we have the right balance of skills to provide the best quality care. All of our staff are selected through a rigorous recruitment process. We conduct Enhanced DBS checks and references on all our staff, and they are all put through our Let's Leap training programme. All this means you can be confident that your child is in the best possible hands.
When do your Activity Camps run?
We run Activity Camps during every school holiday. The dates of your nearest Activity Camp are on our website and magic booking system.
What do I need to pack for my child? (on a holiday camp)
We ask that all children attending bring a full lunchbox with additional snacks for morning and afternoon snack breaks and plenty of fruit and water to keep them fuelled and hydrated throughout the day.
In the Summer months, please ensure that you pack high-factor sun cream to use throughout the day.
Note: Please do not pack any items containing nuts, as other children attending may have severe nut allergies.
What if my child is nervous about attending Camp?
We know how daunting the first day at Camp can seem to a child, but usually within a short time, they are settled, making new friends and raring to go! Our experienced staff know how to welcome new children and make them feel comfortable and confident within their group. Parents are welcome to call the Camp manager during the day to check on how your child is settling in. Click here to view a list of camp location phone numbers, so you can contact our location managers during camp hours.
What happens if it rains?
We know how unpredictable the British weather can be! We have a varied and exciting wet weather plan which minimises disruption to the timetable and means children keep having heaps of fun. Naturally, some activities, including go-karting, cannot take place indoors, but we will endeavour to re-timetable for later in the week.
Can a friend or extended family member collect my child from camp?
Friends or family members that have been authorised by you to collect your child from camp are able to collect. We ask that all parents/ family members or friends collecting children be added to the authorised collector list before arriving at camp. Please note that all authorised collectors must be 16 years old or above to collect a child from camp.
What if my child has difficulty settling on Camp?
We understand that sending your child to Camp can seem like a daunting prospect, but we employ staff who are experienced at welcoming newcomers onto Camp. Most of the children will be coming on their own and will be looking to make friends, so you and your child are not alone! Each child will be assigned a group leader for the week who you can discuss any concerns with. You can contact the Camp Location Manager at any point during the day to check on how your child is doing. You can find our camp contact details here.
What if my child is ill before Camp?
If your child is ill before Camp, please do not bring them to Camp until they are well and have been symptom-free for at least 24 hours. Please contact us to discuss rescheduling the booking. Please note if a child does come to Camp unwell, we reserve the right to refuse entry to Camp as we have a duty of care to the other children at Camp not to expose them to potential illness or infection.
When can I find out the timetable of activities for the days that I've booked?
Camp activity timetables are confirmed approximately 2–4 weeks before camp begins. Please note that these will be published on our website, so you can download a copy for your child's group at camp.
Is lunch provided?
Children need to bring a packed lunch and a refillable drink bottle each day. Please be aware that children on camp may have nut allergies – please avoid nuts and nut products in your child’s packed lunch.
Grouping Children At Camp
How many children are there at a camp?
This depends on the location and facilities, and what rainy day options are available that are equally as exciting and fun as fair-weather options. Typically, we aim for around 20 children for every age group - e.g.
- 20 x 4-5 year olds
- 20 x 6-7 year olds
- 20 x 8-11 year olds, etc.
What are your staff to child ratios?
Our overall child-to-staff ratios at Camp will be 1:8 or better. Below are the usual child to staff ratios in the group activities:
- 4-5 year olds 1:8
- 6-7 year olds 1:8
- 8-11 year olds 1:10
What age children do you accept for camp?
Our Activity Camps welcome children aged 3 – 12 for a full day of active fun. Please check the specific camp location for age limit details, as these may vary depending on the location.
Will my child be grouped with children of a similar age?
Each week, all children on camp are divided into groups of children of a similar age to ensure they get the appropriate level of instruction and care and can make new friends.
Please note that although at most camps, we cater for children aged 4 to 11, we cannot guarantee that there will be children of every age in attendance each day. If you would like to check the age breakdown of a specific group closer to the start of camp (particularly if your child is at the youngest or oldest end of the range), please get in touch with our team.
Can my child go in the same group as their friend or sibling?
Yes, as long as they’re about the same age as each other – usually within 18 months. Please note that some activities have a minimum age restriction due to our Insurance Policy; therefore, we are only able to move 7-year-olds up to the 8-9 years group if they will turn 8 on or before 31st August. We cannot move children who have not yet started Year 1 in school out of our Hoppers Group due to Ofsted Regulations. If you have a specific request that falls outside of these arrangements, please contact us to discuss it further.
Please note we group based on the age spread of children, so please do not assume that children will be grouped together if they are the same age or school year.
Camp Activities
Which activities are included in the price?
All timetable activities are included in the price, so you know your child will be able to try every activity scheduled to run each day. The full range of activities we offer is so extensive that one day just isn’t long enough to run all of them every day, but most of them will be offered through the course of a week. We do occasionally have to change an activity from a timetable due to weather or other unforeseen circumstances, but we’ll try to re-timetable them as soon as possible.
Are all activities available at every location?
Activities available depend on specific location facilities. Please see the Camp Location pages for more details.
When can I find out the timetable of activities for the days that I’ve booked?
Camp activity timetables are confirmed approximately 2–4 weeks before camp begins. Please note that these will be published on our website, so you can download a copy for your child's group at camp.
What To Bring
What should my child wear?
Children should come to Camp ready for an active day. We recommend comfortable, sporty clothes (i.e. tracksuit bottoms and trainers) and a sweatshirt/jacket for outdoor activities. Please ensure clothing is clearly labelled in case any items should be mislaid.
What should my child bring?
Children should bring a healthy packed lunch with morning and afternoon snacks especially if you are dropping your child off early or picking them up late, this should include an ice block as we do not have facilities to refrigerate food. Please be aware that children on camp may have nut allergies – please avoid nuts and nut products in your child’s packed lunch.
Refillable water bottle that the children can take out with them throughout the day (we supply drinking water for them to fill their bottles).
Where swimming is available, bring swimming kit (including a towel) every day in case swimming is timetabled for your child. We will supply all swimming aids, (armbands and floats), however if your child has specific swimming aids that they are used to they are welcome to bring those with them – clearly marked with their name.
Please also pack sun cream for your child, preferably applying it before they arrive on Camp, although we cannot apply sun cream directly to your child, we will remind them throughout the day to re-apply. We also recommend bringing a cap or sunhat during hot weather.
In order to help us return lost property please ensure everything is named where possible.
What shouldn't my child bring?
Money is not required at Camp
Please do not bring portable electronic devices (e.g. Mobile Phones, iPods, Nintendo DS, etc.). They will not be needed at Camp, and we cannot be held responsible for anything going missing or being damaged.
Specific Needs
What if my child needs extra help?
We aim to be as inclusive as possible with an ‘open to all children’ policy. If your child requires extra support, please email or call us to discuss your child’s specific needs on Camp so we can ensure they are able to fit into the Let's Leap Activity Camp programme and whether any special arrangements need to be made. Although we cannot provide additional staff for any children, we are happy to allow a child’s carer on Camp subject to standard DBS checks, as long as this doesn’t affect the enjoyment and participation of other children in the group.
What if my child has a medical condition?
At the time of booking, please give us as much information regarding medical conditions and medication as possible in order for us to appropriately care for your child during their time on Camp. We may require you to fill out additional information prior to Camp, but we will send these out with your confirmation email. All information you provide at the time of booking will be with our staff on Camp by the time you arrive for your first day. Please note we will only administer medication that is prescribed for that child by a health professional.
Please note all prescribed medication must be in date.
What if my child uses an Epi-Pen?
If you require your child to have an Epi-Pen on Camp, we will ask you to complete an additional information form about the allergy upon arrival. Although we have qualified first-aiders on Camp, in accordance with Ofsted guidelines, on your first morning, we will ask that a medical professional (or you if a medical professional is unavailable) demonstrate the use of the Epi-pen to our Camp Manager, your child’s group leader and our first-aider so that both our staff, and you are completely comfortable before your child’s first day.
Please note all prescribed medication must be in date.